To maintain privacy in confirming your Anytime Counselling session, it is recommended you use a personal email account or establish a new, privately owned account and disclose this as your preferred method of contact
We work hard to ensure anonymity for all our clients. When booking your session, we ask only for a name – we don’t mind if you make it up – and your phone number (this needs to be real). We do not store nor access any of your payment details, meaning we hold zero identifying information about you at any one time.
If you choose to use the service again, we suggest you use the same name you used in your initial contact if you opt to speak with the same counsellor again; this makes it easier for counsellors to pick up where you last left off. If in the case your counsellor believes that you or someone you know might be in danger, they are legally obliged to contact emergency services and provide them with the name you have given and your phone number. As professionals this is mandatory report for us and specified in our code of conduct.